Frequently Asked Questions (FAQ)
🕐 About PINEAA & Our Clocks
What is PINEAA?
PINEAA is a handmade Uttarakhand brand based in Srinagar Garhwal, creating unique handmade wall clocks inspired by the natural beauty of the Himalayas. Every clock is carefully crafted with a focus on natural elements, distinctive design and premium craftsmanship.
What makes PINEAA clocks special?
PINEAA clocks combine handmade craftsmanship with the natural beauty of Himalayan pine cones. Their distinctive 3D pine-cone texture, elegant design and handcrafted finish make them different from conventional wall clocks.
Are PINEAA clocks handmade?
Yes. Every PINEAA clock is handmade and involves extensive manual work. Since each piece is individually crafted, minor differences in texture and finish are natural and make every clock unique.
Where are PINEAA clocks made?
Every PINEAA clock is made in Srinagar Garhwal, Uttarakhand, India.
What is special about the pine-cone element used in PINEAA clocks?
PINEAA uses pine cones associated with the Himalayan region as a distinctive natural design element. They bring a small piece of the Himalayan landscape and its natural character into your home.
Where do you source the pine cones?
The pine cones are naturally collected from forest areas in the Himalayan region and then carefully processed before being used in our handcrafted clocks.
Are all PINEAA clocks exactly the same?
The basic outer frame design remains consistent within each model, but every clock is individually handmade. PINEAA offers different designs and variants, so the final texture and handcrafted details can naturally vary from piece to piece.
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🪵 Materials, Quality & Durability
What material are PINEAA clocks made from?
PINEAA clocks are made using quality plywood along with carefully processed pine-cone elements and other materials used during the handcrafted finishing process.
How durable is a PINEAA clock?
PINEAA clocks are built to be sturdy and suitable for long-term indoor use. With proper care and installation, a quality plywood clock can remain functional for many years. As with any handcrafted product, its longevity also depends on the environment and how it is maintained.
How much does a PINEAA clock weigh?
A PINEAA wall clock weighs approximately 2 kg.
What is the thickness of the clock?
The clock is approximately 3.5 inches thick, including its handcrafted structure and textured design.
Will the pine-cone texture break or deteriorate over time?
The pine-cone elements are carefully processed and securely incorporated into the clock. Under normal indoor use and proper care, the texture is designed to remain intact for a long time.
Can PINEAA clocks be used indoors and outdoors?
PINEAA clocks can be used in indoor spaces and in suitable covered areas. However, we recommend keeping them away from rain, direct water exposure and excessive moisture.
Are PINEAA clocks waterproof or water-resistant?
No. PINEAA clocks are not waterproof. Since they are handcrafted using wood-based materials and natural pine-cone elements, avoid exposing them to water, rain or excessive moisture.
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🎨 Designs & Variants
Which designs are available?
PINEAA clocks are currently available in three main designs:
- Star
- Hexagon
- Square
Which variants are available?
Our clocks are available in two main dial variants:
Numbers + Pine Cones — features clock numbers along with pine-cone detailing.
Pine Cones Only — features a clean dial design with pine-cone elements instead of traditional numbers.
Can I customise my PINEAA clock?
Yes. Selected clock designs and colours can be customised. Customisation availability may depend on the design and order requirements.
Is a PINEAA clock a fully functional clock?
Yes. PINEAA clocks are fully functional wall clocks designed for everyday use as well as premium home décor.
What clock mechanism do you use?
PINEAA clocks use a reliable clock mechanism from Ajanta.
What battery does the clock use?
The clock uses 2 AA batteries, which are included with the product.
How often do I need to replace the batteries?
Battery life depends on the battery brand, quality and usage conditions. We recommend using good-quality AA batteries for reliable performance and replacing them when the clock begins to lose time or stops.
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🎁 Gifting & Packaging
Are PINEAA clocks suitable for gifting?
Absolutely. Gifting is one of the key purposes of PINEAA clocks. They can be gifted for weddings, anniversaries, housewarmings, birthdays, special occasions, employee appreciation and many other memorable moments.
A PINEAA clock is designed to be more than just a gift—it can become a lasting memory and a meaningful piece of décor.
Does PINEAA offer premium gift packaging?
Yes. Every PINEAA clock comes in premium protective packaging designed to make the unboxing experience special while keeping the clock secure during transportation.
What comes with the clock?
The package includes:
- PINEAA wall clock
- Pre-attached wall mounting hook
- 2 AA batteries
- Thank-you card
- Gift/personalisation card where applicable
Can I add a personalised message with my gift?
Yes. Personalised notes and gift messages can be arranged. You can contact us with your requirements before placing or processing the order.
Is the packaging safe for shipping?
Yes. We use protective packaging designed to keep the handcrafted clock secure during transportation and reduce the risk of damage during shipping.
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🛒 Ordering
How can I order a PINEAA clock?
You can place your order through:
- Our official website
- WhatsApp
- Direct phone call
- Email
Do I need to create an account to place an order?
No. You do not need to create an account to place an order.
Do you offer Cash on Delivery?
We do not offer standard Cash on Delivery (COD).
However, Partial COD may be available, where a portion of the order amount is paid in advance and the remaining amount is paid after shipping, subject to applicable order conditions.
Can I modify or cancel my order?
Yes. An order can generally be modified or cancelled as long as it has not been dispatched.
Once the order has been dispatched, cancellation or modification may no longer be possible.
Do you accept bulk orders?
Yes. Bulk orders are available.
Do you offer corporate and wedding gifting?
Yes. PINEAA accepts bulk orders for corporate gifting, employee gifting, wedding gifting and other special occasions.
For bulk orders, please contact our team to discuss quantity, customisation and pricing.
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📦 Shipping & Delivery
Do you deliver across India?
Yes. PINEAA offers delivery across India wherever our delivery partners provide service.
How long does delivery take?
Orders within India generally take approximately 3–7 business days, depending on the delivery location.
Do you deliver to remote and hilly areas?
Yes, delivery is available to locations where our logistics partners provide service. Delivery time may vary depending on the location.
Is shipping free?
Shipping availability and charges depend on your delivery location and address. Some locations may qualify for free shipping, while additional shipping charges may apply to certain distant or special-service locations.
The applicable shipping cost, if any, will be communicated/calculated based on your address.
Will I receive tracking information?
Yes. Once your order is dispatched, tracking information will be provided so you can follow your shipment.
What should I do if my package arrives damaged?
Please record a clear unboxing video when opening your package.
If the product or package is damaged, take clear photos/videos and contact PINEAA immediately through our support channels. After verification, eligible damaged orders can be replaced according to our policy.
What if my order is delayed?
If your order is delayed or you have any delivery-related issue, please contact our helpline. Our team will help you check the status of your shipment.
Do you ship internationally?
Yes. PINEAA offers international shipping to selected destinations. Shipping availability and charges depend on the destination.
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💳 Payments
What payment methods do you accept?
PINEAA accepts payment methods supported through Razorpay, which may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Bank-supported payment options
- Eligible Wallets and other payment methods available through Razorpay at checkout
The payment options displayed at checkout may vary depending on the customer's location and payment provider.
Is online payment secure?
Yes. Online payments are processed through Razorpay's secure payment infrastructure. Payment details are handled by the payment gateway and are not stored by PINEAA as ordinary order information.
Is UPI available?
Yes. UPI payments are available through the supported payment options at checkout.
Is Partial COD available?
Yes, where applicable. PINEAA does not offer standard COD, but Partial COD may be available for eligible orders.
Will I receive an order confirmation after payment?
Yes. Once your payment is successfully completed, you will receive an order confirmation.
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🔄 Returns, Replacement & Refunds
Can I return a PINEAA clock?
Returns may be available depending on the circumstances and the conditions mentioned in our Return & Refund Policy.
Please refer to our official Return & Refund Policy for complete details.
What if I receive a damaged clock?
If your clock arrives damaged, immediately record the condition of the package/product and contact PINEAA with the required photo/video evidence.
Eligible damaged products may be replaced according to our policy.
What are the conditions for returns and refunds?
Complete information regarding return eligibility, replacement, cancellation and refunds is available in our official Return & Refund Policy.
How long does a refund take?
Refund timelines and applicable conditions are covered in our official Return & Refund Policy and may vary depending on the payment method and banking/payment provider.
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🧹 Care & Maintenance
How should I clean my PINEAA clock?
Use a clean, soft microfiber cloth to gently remove dust from the clock.
For the glass surface, an appropriate glass/mirror cleaner can be used carefully. Avoid directly spraying liquid onto the clock.
Can I clean the clock with water?
No. Avoid using water directly on the clock. PINEAA clocks contain wood-based and natural elements that should be protected from moisture.
Can I keep the clock in direct sunlight?
The clock can be placed in a bright area, but prolonged exposure to strong direct sunlight is not recommended. Excessive sunlight and heat may affect finishes and natural materials over a long period.
Where should I install my PINEAA clock?
For the best long-term care, install your clock in a dry indoor area away from excessive humidity, rain, water splashes and direct moisture.
How do I replace the batteries?
The clock uses 2 AA batteries. When replacement is required, carefully access the battery compartment and replace both batteries with new AA batteries of the correct type.
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❤️ The PINEAA Story
What does PINEAA represent?
PINEAA is inspired by the relationship between nature, craftsmanship and the Himalayas.
We take a naturally occurring element of the Himalayan landscape—the pine cone—and transform it through skilled handmade craftsmanship into a functional piece of art for modern homes.
What connects PINEAA to Uttarakhand?
PINEAA is based in Srinagar Garhwal, Uttarakhand, and our clocks are handcrafted here. The natural pine-cone elements used in our designs are inspired by the Himalayan landscape that surrounds the region.
Our work brings together the natural character of Uttarakhand with contemporary, elegant home décor.
Are PINEAA products mass-produced?
No. PINEAA clocks are handmade rather than mass-produced. Each clock involves manual craftsmanship and individual finishing.
What is the philosophy behind PINEAA?
PINEAA believes that beautiful objects can carry a sense of place.
Our clocks bring together a natural Himalayan element, skilled human craftsmanship and contemporary design—creating something that can live in your home for years and remain connected to the story of where it came from.
Why should someone choose a PINEAA clock as a gift?
Because it combines three things in one piece: function, craftsmanship and a story.
Instead of a conventional mass-produced gift, a PINEAA clock carries a handmade character and a connection to the Himalayan landscape—making it suitable for moments that people want to remember.
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📞 Contact & Customer Support
How can I contact PINEAA?
You can contact our team through:
Helpline: 7310660862
Email: team.pineaa@gmail.com
WhatsApp: 7983291864
How quickly does PINEAA respond?
Our team typically responds within 24 hours on business days.
What information should I provide when contacting support about my order?
To help us resolve your issue quickly, please provide:
- Your name
- Order date
- Order details/order number, if available
- Clock design
- Clock variant
- A brief description of your issue
- Photos/videos where relevant
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🛡️ Warranty
Does PINEAA offer a warranty?
Yes. PINEAA clocks come with a 6-month warranty, subject to the terms and conditions of the warranty policy.
Please refer to our Warranty Terms & Conditions for complete details regarding warranty coverage and exclusions.
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📏 Product Specifications
Product: Handmade Wall Clock
Brand: PINEAA
Origin: Srinagar Garhwal, Uttarakhand, India
Material: Quality plywood + natural pine-cone elements
Approx. Weight: 2 kg
Approx. Thickness: 3.5 inches
Designs: Star, Hexagon, Square
Variants: Numbers + Pine Cones / Pine Cones Only
Mechanism: Ajanta
Battery: 2 × AA batteries
Battery: Included
Mounting: Pre-attached wall hook
Current Price Range: ₹4,999 – ₹5,599
Warranty: 6 months, subject to terms & conditions